Hospitals and missing Hospitality

February 24, 2016

Hospitals should be packed with Positive vibes that they can surpass the affect of Grief and Sufferings of patients.

In one of my previous Posts, I shared my experience of a day spent in Hospital.

A helping hand is missing in Indian Government hospitals and latest experience of my Family proves that true.

Few days back, one of my Maternal Aunt was diagnosed with swelling in Kidneys. She referred a private Doctor who advised her to undergo a small surgery. But she was reluctant and wanted to refer a Government doctor for the second advice. The Surgery was the only option they suggested for. After the Surgery was over, we took her Home and sadly, she fainted. The problem was her Low level of Hemoglobin which Doctor did not inquired about.

Everyone seemed to be in hurry to send her back home just to vacate their Bed. No one cared for if the patient is responding well or not.


It is said that “All well that ends well” but what didn’t go well was the experience- The emotional agony she underwent.

We believe “Patients healing is much more related with Doctor’s word rather than medicines“. That’s true because we are psychological species.

In India, Privatization has rapidly taken over Health Sector in the last two decades. People are becoming more and more impatient and Private companies are taking this advantage- They assure you good Hospitality, which is the foremost of all what Patient needs.

Their motto is “Tum hamein paisa do, hum tumhe izzat denge”- Give us money to respect you. People are happy paying more because they make them feel like Humans not just Cattle.

Few things which worsen her experience:

  • Doctor was accompanied with an Intern for his training but harsh and loud instructions added to her discomfort as she wasn’t given Anesthesia(which wasn’t required).
  • Doctor vanished quickly after Surgery was over without any concern or feedback.
  • No one asked the Patient about her condition.
  • Despite her request, no one accompanied her to come out of OT and she managed herself to drag across the corridor to reach us.


We decided to choose Government Hospital due to the well- qualified Doctors. Moreover, the hospital was renovated to accommodate best equipment and to provide clean premises. Government had done its part but failed to assure good hospitality. Reasons can be many and I will not go further into it but I want to stress on one thing A polite word takes no money or time.

Note: If you are a Nurse or a WardBoy or a Doctor and reading this, please do not feel offended instead teach others. A kind word can heal the wounds more quickly.

Share your experiences which made your Hospital stay, a bitter one. Sharing is a Blessing.


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  • The problem with government hospitals is that no one is going to leave a feedback for the kind of treatment they give to the patients, not unless they kill someone through a stupid mistake. Whereas in private hospitals, customer feedback is highly valued.
    Government is trying a lot to provide a lot of facilities but the government employees still bask under the thought that they can enjoy the job for lifetime with no extra efforts than required. This isn’t so with private employees and hence, the extra emphasis on hospitality.
    Sad state of our country… *sigh*
    Finix Post

    • Right Manpreet, Government should keep a tab on the Employee’s performance wherever there is public dealing involved. Thanks for stopping by.

  • Well said Upasna. Positive vibes depend upon the bank account of the patient. Unfortunately, many doctors have lost the sentiments and hospitals have become like a garage and thus patients are agonized after a visit.